Plans and Billing
MailShield offers flexible plans to fit organizations of all sizes, from individual domains to enterprise deployments.
Available Plans
Free
Get started with email security monitoring at no cost.
- Domains: 2
- Team members: 1
- Emails monitored: 250/month
- Features: Basic monitoring, alerts, DMARC & TLS-RPT reports
Starter - €19/month
For individuals and small teams getting started with email security.
- Domains: 5
- Team members: 3
- Emails monitored: 1,000/month
- Features: Everything in Free, plus notification channels (Telegram, Slack, Discord, etc.)
Annual billing: €15/month (save 21%)
Pro - €39/month
For growing organizations that need API access and advanced reporting.
- Domains: 25
- Team members: 15
- Emails monitored: 10,000/month
- Features: Everything in Starter, plus API access, advanced reports, custom report scheduling
Annual billing: €32/month (save 18%)
Business - €99/month
For large organizations managing email security at scale.
- Domains: Unlimited
- Team members: Unlimited
- Emails monitored: 100,000/month
- Features: Everything in Pro, plus SSO/SAML, priority support, SLA guarantee
Annual billing: €79/month (save 20%)
Enterprise
Custom solutions for large-scale deployments.
- Domains: Unlimited
- Team members: Unlimited
- Emails monitored: Unlimited (custom)
- Features: Everything in Business, plus dedicated account manager, custom integrations
Contact sales for pricing.
Feature Comparison
| Feature | Free | Starter | Pro | Business |
|---|---|---|---|---|
| Domain monitoring | 2 | 5 | 25 | Unlimited |
| Team members | 1 | 3 | 15 | Unlimited |
| Emails monitored | 250/mo | 1,000/mo | 10,000/mo | 100,000/mo |
| DMARC reports | Yes | Yes | Yes | Yes |
| TLS-RPT reports | Yes | Yes | Yes | Yes |
| Notification channels | No | Yes | Yes | Yes |
| Advanced reports | No | No | Yes | Yes |
| API access | No | No | Yes | Yes |
| SSO / SAML | No | No | No | Yes |
| Priority support | No | No | No | Yes |
What Are "Emails Monitored"?
"Emails monitored" refers to the total number of emails reported in your DMARC aggregate reports each month. When email providers like Google, Microsoft, and Yahoo send DMARC reports for your domain, each report includes a count of emails they processed. MailShield sums these counts across all your domains for the current calendar month.
This metric reflects how much email traffic is flowing through your domains — not the number of reports, but the actual emails referenced in those reports. The counter resets at the start of each calendar month.
TIP
You can see your current email volume usage on the Settings > Billing page.
Managing Your Subscription
Upgrading Your Plan
- Navigate to Settings > Billing
- Click Change Plan
- Select your new plan
- Choose monthly or annual billing
- Complete payment
Upgrades take effect immediately. You'll be charged a prorated amount for the remainder of your billing period.
Downgrading Your Plan
When downgrading:
- The change takes effect at the end of your current billing period
- Ensure you're within the new plan's limits before the change takes effect
- If you exceed limits, you'll need to remove domains or members first
Cancelling Your Subscription
- Go to Settings > Billing
- Click Cancel Subscription
- Confirm cancellation
Your account will revert to the Free plan at the end of the billing period. You'll retain access to your data, but may need to reduce domains/members to fit within Free plan limits.
Billing FAQ
When am I charged?
- Monthly plans: Charged on the same date each month
- Annual plans: Charged once per year on your subscription anniversary
Can I switch between monthly and annual billing?
Yes. When switching to annual billing, you'll receive a prorated credit for your remaining monthly period.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) through our secure payment processor, Stripe.
Do you offer refunds?
We offer a 14-day money-back guarantee for new subscriptions. Contact support for refund requests.
What happens if my payment fails?
We'll retry the payment and notify you by email. If payment continues to fail, your account will be downgraded to the Free plan after a grace period.
Usage Limits
Approaching Limits
You'll receive notifications when approaching your plan limits:
- At 80% of domain limit
- At 90% of domain limit
- When at limit
The same thresholds apply to email volume limits.
Exceeding Limits
If you reach your plan's domain limit:
- You cannot add new domains
- Existing monitoring continues uninterrupted
- Upgrade to add more domains
For team member limits:
- You cannot send new invitations
- Existing members retain access
- Upgrade or remove members to invite new ones
For email volume limits:
- Existing reports continue to be processed
- You'll see a warning on your billing page
- Upgrade to increase your monthly volume allowance